Stay ahead of problems and needs (be proactive).
Use order prediction techniques to make offers ...
Reply to your Clients
Attend and resolve all questions, incidents, claims, guarantees, exchanges and returns. Do it in the shortest time possible ...
Know and meet their expectations.
Analyze all customer contacts with your company. Also the history of products and services you have purchased. Ask questions: Take ...
Listen to your customers, regardless of the channel through which they speak to you.
Pay attention to Social Networks: Solve problems before they go viral and damage the image of your company. Locate the ...
Improve the relationship with your suppliers
Establish service level agreements that are satisfactory for both of you and that allow you to resolve potential problems faster ...
Know your Clients
Find out who your best customers are. Make your agents have all the pertinent information of the clients when they ...
Take care of the quality in customer interactions
Get your customer service to be homogeneous. Streamlines automated response systems ...
Increase the options for customers to come into contact.
Make available to your customers the multiple channels that technology offers today: web chat, email, messaging and, above all, Social ...
Take care of your employees, they are the visible face of your company
It is your employees who build company relationships with customers. Give them the proper guidance. Provide them the necessary training ...
Deliver them in the best condition
Take care of deliveries, they are one of the most critical phases. Check that the product has been received correctly ...
Guide the customers your products and services
Use your historical data to personalize your products as much as possible. Make customer service a priority ...
Bet on quality in your products and services
Enter metrics to evaluate the quality of your products and services. Analyze the best practices in your sector. Apply them ...
