Identify your Digital Challenges
Select the most interest Areas of Improvement
Stay ahead of problems and needs (be proactive).
Use order prediction techniques to make offers ...
Reply to your Clients
Attend and resolve all questions, incidents, claims, guarantees, exchanges and returns. Do it in the shortest time possible ...
Know and meet their expectations.
Analyze all customer contacts with your company. Also the history of products and services you have purchased. Ask questions: Take ...
Listen to your customers, regardless of the channel through which they speak to you.
Pay attention to Social Networks: Solve problems before they go viral and damage the image of your company. Locate the ...
Improve the relationship with your suppliers
Establish service level agreements that are satisfactory for both of you and that allow you to resolve potential problems faster ...
Know your Clients
Find out who your best customers are. Make your agents have all the pertinent information of the clients when they ...
Take care of the quality in customer interactions
Get your customer service to be homogeneous. Streamlines automated response systems ...
Increase the options for customers to come into contact.
Make available to your customers the multiple channels that technology offers today: web chat, email, messaging and, above all, Social ...
Incorporate the management of the electronic signature.
Both the online channel and the commercial mobility solution can easily incorporate the electronic signature, reducing the time required to ...
Reduce and automate the reporting of sales force
They will have more time to sell and they will sell more. In addition, potential problems can be known and ...
Improve email management.
It is one of the biggest sources of time wasters and is very easy to configure to avoid all the ...
Simplify and automate tasks that are not relevant
Review the sales cycle processes and simplify them, eliminating unnecessary steps ...
