Customer Portal

The Client’s Private Area.

These organizations already trust Essenzial

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Neumomadrid
Asociación Española Contra el Cáncer
Adelgar
PHS Serkonten
Alsa
iCloudFIS
Boxspace
Serlock Media
Acción contra el Hambre
Adespro
Impulsa Igualdad
Intersindical Salut
Respirama

Implement a private Area for the Client, with 360º interaction

Unify all services in one place and provide greater control to your clients.

Do you want to be close to your Customers?

Do you want to create Loyalty, facilitating communication and access to information?

Do you want to have all your resources focused on your business?

Digital Challenges and Benefits

Everyone talks about Digital Transformation, but few know how to use it to boost your organization

Increased customer loyalty.
Time saving.
Efficient customer service.
Greater customer satisfaction.
Open queries from the Single Window Helpdesk.
Immediate access to account information.
Improved communication with customers.
Makes it easy to track orders and requests.
Personalization of the customer experience.
It has a 360º Vision and shows at a quick glance the different service lines offered.

Request a Free Prototype

FREE TRIAL

CONTACT US

Helpdesk

incorporar firma electronica proceso comercial

Increase the quality of user support

  • Single point of contact, Requests for Information or Issues.
  • Personal Support attention.
  • Allow your Premium Clients to interact online with your Support Center.

Efficient customer service

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Knowledge Base

Anticipate customer needs

  • Anwser in advance to the most demanded questions or that clarify the service offered to your customers
  • FAQ’s, Presentation of “Recipes” to questions.
  • To Issues or Reported Problems as well.

Adapt to your clients

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Documents

Let the organization not be a problem

  • ree structure, with folders to store documents.
  • Documents access that the managers assign to a Client or Contact from their own file.
  • Possibility of relating documents to transactions.

Save time with Essenzial

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Service Orders and Invoices

Easily accessible service orders

  • Client’s Service Orders queries, Action Notices or Client Requests.
  • Certificates associated with Service Parts.
  • And Invoices, in case of having the eCommerce solution.

Improve customer experience now

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Cases of Use

Contracts and Subscriptions

Makes it easier for the customer to track their transactions

  • Customer Contracts.
  • Subscriptions: recurrent quotas of Contracts.
  • Documentation associated with Contracts, Calendar of contract actions.

Streamline processes now

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Courses, activities and Certificates

Access contracted courses easily

  • Access your tasks, meetings, video conf. and calls, and create new activities.
  • Information on Courses in which you are enrolled.
  • Access your training certificates, linked to the eLearning solution

Improve customer experience now

Request a free trial

Account / Profile

Security and easy administration

  • Secure Access. Customer Password Change.
  • Customer Account Data Configuration.
  • Customer Address Update.

Protect your business now

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Integration

Simple, but powerful integration

  • Streamline your organization’s logistics and administrative/financial processes.
  • Integration of Contracts and Subscriptions, Orders and Invoices.
  • Integration of Courses, Activities and Certificates, Account Synchronization.

Start your Free Trial

  • Leave us a message and schedule an Appointment.
  • View our free demos and learn more.
  • Essenzial helps generate more business in your organization.

Let’s talk!

Discover what ESSENZIAL can do for you

+34 618 55 44 93
C/ Luis Buñuel, 2 - Edificio EGEDA
Ciudad de la Imagen
28223 Pozuelo de Alarcón - Madrid

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