Creation of Information or Incident Requests (type: question, incident, problem), to which a case status will be assigned (new, assigned, pending, closed, rejected, duplicated), a priority (low, normal, high , urgent) to carry out the assignment that allows a resolution of quality and in time.
Area designed for requests that require personal support attention. The Customer creates his own ticket from the Help Desk, being able to consult and follow up later.
There is the possibility of creating discussion groups between teams and clients, being able to ask and answer requests, suggest and comment, as well as solve problems or attach relevant information to share.
Instant messaging Allow your Premium Customers to interact with your Support Center, online.