{"id":23903,"date":"2024-02-21T08:06:48","date_gmt":"2024-02-21T07:06:48","guid":{"rendered":"https:\/\/www.essenzial.com\/?post_type=solucion-digital&#038;p=23903"},"modified":"2025-08-21T14:24:57","modified_gmt":"2025-08-21T12:24:57","slug":"members-portal","status":"publish","type":"solucion","link":"https:\/\/www.essenzial.com\/en\/solution\/digital-platform\/foundations-and-scientific-societies\/members-portal","title":{"rendered":"Members portal"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row content_placement=&#8221;middle&#8221; el_class=&#8221;fetchprio&#8221; css=&#8221;.vc_custom_1754484172128{background-image: url(https:\/\/www.essenzial.com\/wp-content\/uploads\/Integracion-y-helpdesk-elearning-encabezado-1.png?id=22849) !important;}&#8221;][vc_column][vc_row_inner content_placement=&#8221;bottom&#8221;][vc_column_inner width=&#8221;2\/3&#8243;]<div class=\"Cabecera_Pagina_con_texto\" style=\"text-align:left\"><div><h2>Private areas for members<\/h2><\/div><div><p>Make it easier for your members to access the services they are part of by unifying them in their personal area<\/p><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_raw_html css=&#8221;.vc_custom_1755779083097{margin-bottom: 20px !important;}&#8221; el_class=&#8221;mapaSlider-hijos&#8221;]JTNDb2JqZWN0JTIwdHlwZSUzRCUyMmltYWdlJTJGc3ZnJTJCeG1sJTIyJTIwZGF0YSUzRCUyMiUyRndwLWNvbnRlbnQlMkZ1cGxvYWRzJTJGbWFwYV9mdW5kYWNpb25lc19lbmcxLnN2ZyUyMiUzRSUzQyUyRm9iamVjdCUzRQ==[\/vc_raw_html][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row bg_type=&#8221;bg_color&#8221; bg_override=&#8221;full&#8221; bg_color_value=&#8221;#f5f5f5&#8243; el_id=&#8221;mapa-areas4&#8243;][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-3 vc_col-md-3 vc_col-xs-12&#8243;]<div class=\"ult-content-box-container \" >\t\t<div class=\"ult-content-box\" style=\"box-shadow: px px px px none;border-style:solid;border-width:5px;border-color:#ffffff;padding:10px;margin:20px;-webkit-transition: all 700ms ease;-moz-transition: all 700ms ease;-ms-transition: all 700ms ease;-o-transition: all 700ms ease;transition: all 700ms ease;\"  data-hover_box_shadow=\"none\"  data-hover_border_color=\"#ffffff\"    data-normal_margins=\"margin:20px;\"   data-border_color=\"#ffffff\" ><div class=\"aio-icon-component   caja_producto1 style_1\"><div id=\"Info-box-wrap-8395\" class=\"aio-icon-box top-icon\" style=\"\"  ><div class=\"aio-icon-top\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"display:inline-block;\">\n\t<i class=\"Defaults-th\"><\/i>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-8395 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\r\n<h5 class=\"subtexto-icono\" style=\"text-align: center;\">Centralization of society services<\/h5>\r\n<p><\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->\t\t<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-3 vc_col-md-3 vc_col-xs-12&#8243;]<div class=\"ult-content-box-container \" >\t\t<div class=\"ult-content-box\" style=\"box-shadow: px px px px none;border-style:solid;border-width:5px;border-color:#ffffff;padding:10px;margin:20px;-webkit-transition: all 700ms ease;-moz-transition: all 700ms ease;-ms-transition: all 700ms ease;-o-transition: all 700ms ease;transition: all 700ms ease;\"  data-hover_box_shadow=\"none\"  data-hover_border_color=\"#ffffff\"    data-normal_margins=\"margin:20px;\"   data-border_color=\"#ffffff\" ><div class=\"aio-icon-component   caja_producto1 style_1\"><div id=\"Info-box-wrap-2982\" class=\"aio-icon-box top-icon\" style=\"\"  ><div class=\"aio-icon-top\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"display:inline-block;\">\n\t<i class=\"Defaults-compress\"><\/i>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-2982 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\r\n<h5 class=\"subtexto-icono\" style=\"text-align: center;\">Navigation comfort<\/h5>\r\n<p><\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->\t\t<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-3 vc_col-md-3 vc_col-xs-12&#8243;]<div class=\"ult-content-box-container \" >\t\t<div class=\"ult-content-box\" style=\"box-shadow: px px px px none;border-style:solid;border-width:5px;border-color:#ffffff;padding:10px;margin:20px;-webkit-transition: all 700ms ease;-moz-transition: all 700ms ease;-ms-transition: all 700ms ease;-o-transition: all 700ms ease;transition: all 700ms ease;\"  data-hover_box_shadow=\"none\"  data-hover_border_color=\"#ffffff\"    data-normal_margins=\"margin:20px;\"   data-border_color=\"#ffffff\" ><div class=\"aio-icon-component   caja_producto1 style_1\"><div id=\"Info-box-wrap-1504\" class=\"aio-icon-box top-icon\" style=\"\"  ><div class=\"aio-icon-top\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"display:inline-block;\">\n\t<i class=\"Defaults-floppy-o save\"><\/i>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-1504 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\r\n<h5 class=\"subtexto-icono\" style=\"text-align: center;\">Data storage and management<\/h5>\r\n<p><\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->\t\t<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-3 vc_col-md-3 vc_col-xs-12&#8243;]<div class=\"ult-content-box-container \" >\t\t<div class=\"ult-content-box\" style=\"box-shadow: px px px px none;border-style:solid;border-width:5px;border-color:#ffffff;padding:10px;margin:20px;-webkit-transition: all 700ms ease;-moz-transition: all 700ms ease;-ms-transition: all 700ms ease;-o-transition: all 700ms ease;transition: all 700ms ease;\"  data-hover_box_shadow=\"none\"  data-hover_border_color=\"#ffffff\"    data-normal_margins=\"margin:20px;\"   data-border_color=\"#ffffff\" ><div class=\"aio-icon-component   caja_producto1 style_1\"><div id=\"Info-box-wrap-7792\" class=\"aio-icon-box top-icon\" style=\"\"  ><div class=\"aio-icon-top\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"display:inline-block;\">\n\t<i class=\"Defaults-bullseye\"><\/i>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-7792 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\r\n<h5 class=\"subtexto-icono\" style=\"text-align: center;\">Automated integration with management solution<\/h5>\r\n<p><\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->\t\t<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-3 vc_col-md-3 vc_col-xs-12&#8243;]<div class=\"ult-content-box-container \" >\t\t<div class=\"ult-content-box\" style=\"box-shadow: px px px px none;border-style:solid;border-width:5px;border-color:#ffffff;padding:10px;margin:20px;-webkit-transition: all 700ms ease;-moz-transition: all 700ms ease;-ms-transition: all 700ms ease;-o-transition: all 700ms ease;transition: all 700ms ease;\"  data-hover_box_shadow=\"none\"  data-hover_border_color=\"#ffffff\"    data-normal_margins=\"margin:20px;\"   data-border_color=\"#ffffff\" ><div class=\"aio-icon-component   caja_producto1 style_1\"><div id=\"Info-box-wrap-6136\" class=\"aio-icon-box top-icon\" style=\"\"  ><div class=\"aio-icon-top\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"display:inline-block;\">\n\t<i class=\"Defaults-list-ol\"><\/i>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-6136 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\r\n<h5 class=\"subtexto-icono\" style=\"text-align: center;\">List of service certificates<\/h5>\r\n<p><\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->\t\t<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-3 vc_col-md-3 vc_col-xs-12&#8243;]<div class=\"ult-content-box-container \" >\t\t<div class=\"ult-content-box\" style=\"box-shadow: px px px px none;border-style:solid;border-width:5px;border-color:#ffffff;padding:10px;margin:20px;-webkit-transition: all 700ms ease;-moz-transition: all 700ms ease;-ms-transition: all 700ms ease;-o-transition: all 700ms ease;transition: all 700ms ease;\"  data-hover_box_shadow=\"none\"  data-hover_border_color=\"#ffffff\"    data-normal_margins=\"margin:20px;\"   data-border_color=\"#ffffff\" ><div class=\"aio-icon-component   caja_producto1 style_1\"><div id=\"Info-box-wrap-2464\" class=\"aio-icon-box top-icon\" style=\"\"  ><div class=\"aio-icon-top\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"display:inline-block;\">\n\t<i class=\"Defaults-clipboard paste\"><\/i>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-2464 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\r\n<h5 class=\"subtexto-icono\" style=\"text-align: center;\">Management of queries and incidents<\/h5>\r\n<p><\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->\t\t<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-3 vc_col-md-3 vc_col-xs-12&#8243;]<div class=\"ult-content-box-container \" >\t\t<div class=\"ult-content-box\" style=\"box-shadow: px px px px none;border-style:solid;border-width:5px;border-color:#ffffff;padding:10px;margin:20px;-webkit-transition: all 700ms ease;-moz-transition: all 700ms ease;-ms-transition: all 700ms ease;-o-transition: all 700ms ease;transition: all 700ms ease;\"  data-hover_box_shadow=\"none\"  data-hover_border_color=\"#ffffff\"    data-normal_margins=\"margin:20px;\"   data-border_color=\"#ffffff\" ><div class=\"aio-icon-component   caja_producto1 style_1\"><div id=\"Info-box-wrap-6371\" class=\"aio-icon-box top-icon\" style=\"\"  ><div class=\"aio-icon-top\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"display:inline-block;\">\n\t<i class=\"Defaults-user\"><\/i>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-6371 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\r\n<h5 class=\"subtexto-icono\" style=\"text-align: center;\">Modification of personal data<\/h5>\r\n<p><\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->\t\t<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-3 vc_col-md-3 vc_col-xs-12&#8243;]<div class=\"ult-content-box-container \" >\t\t<div class=\"ult-content-box\" style=\"box-shadow: px px px px none;border-style:solid;border-width:5px;border-color:#ffffff;padding:10px;margin:20px;-webkit-transition: all 700ms ease;-moz-transition: all 700ms ease;-ms-transition: all 700ms ease;-o-transition: all 700ms ease;transition: all 700ms ease;\"  data-hover_box_shadow=\"none\"  data-hover_border_color=\"#ffffff\"    data-normal_margins=\"margin:20px;\"   data-border_color=\"#ffffff\" ><div class=\"aio-icon-component   caja_producto1 style_1\"><div id=\"Info-box-wrap-2417\" class=\"aio-icon-box top-icon\" style=\"\"  ><div class=\"aio-icon-top\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"display:inline-block;\">\n\t<i class=\"Defaults-calendar-o\"><\/i>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-2417 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\r\n<h5 class=\"subtexto-icono\" style=\"text-align: center;\">Full control of activities and events<\/h5>\r\n<p><\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->\t\t<\/div><\/div>[\/vc_column][\/vc_row][vc_row bg_type=&#8221;image&#8221; parallax_style=&#8221;vcpb-default&#8221; bg_image_new=&#8221;id^22888|url^https:\/\/www.essenzial.com\/wp-content\/uploads\/Integracion-y-helpdesk-elearning-2.png|caption^null|alt^null|title^Integracion-y-helpdesk-elearning-2|description^null&#8221; bg_image_repeat=&#8221;no-repeat&#8221; bg_override=&#8221;full&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image=&#8221;17146&#8243; background_image_as_pattern=&#8221;without_pattern&#8221; padding_top=&#8221;100&#8243; padding_bottom=&#8221;100&#8243; css=&#8221;.vc_custom_1678553071570{margin-bottom: 0px !important;padding-top: 40px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"titulos_textos_inverso\" style=\"text-align:left\"><div><p>HAVE YOUR SERVICES CENTRALIZED FOR YOUR PARTNERS.<\/p><\/div><div><h2>Why use the Partner Portal module?<\/h2><\/div><\/div>[vc_separator type=&#8221;transparent&#8221; up=&#8221;10&#8243; down=&#8221;10&#8243;][vc_column_text css_animation=&#8221;none&#8221;]<\/p>\r\n<ul>\r\n<li>Unify all services in a <strong>single place<\/strong>.<\/li>\r\n<li>Provide <strong>greater control<\/strong> to your partners.<\/li>\r\n<li><strong>Manage incidents<\/strong> and doubts comfortably.<\/li>\r\n<li><strong>Simple management<\/strong> of events and activities.<\/li>\r\n<\/ul>\r\n<p>[\/vc_column_text][vc_separator type=&#8221;transparent&#8221; up=&#8221;20&#8243; down=&#8221;16&#8243;][\/vc_column][\/vc_row][vc_row row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; padding_top=&#8221;100&#8243; padding_bottom=&#8221;100&#8243; css=&#8221;.vc_custom_1481276738480{margin-bottom: 0px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;23324&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; qode_css_animation=&#8221;element_from_right&#8221; transition_delay=&#8221;0.3&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\r\n<h2 style=\"text-align: center;\">Provide a global vision<\/h2>\r\n<p>[\/vc_column_text][vc_separator type=&#8221;transparent&#8221; up=&#8221;10&#8243; down=&#8221;10&#8243;][vc_column_text]<\/p>\r\n<p class=\"texto_producto\" style=\"text-align: left;\">The member has a <strong>360\u00ba Vision<\/strong>, since the member Portal shows at a quick glance the different lines of service offered by the Company or Foundation, in addition to the user interactions carried out in the environment .<\/p>\r\n<p class=\"texto_producto\" style=\"text-align: left;\">From the <strong>Professional&#8217;s private area<\/strong>, the member can consult the courses in which they are enrolled, the research projects or scholarships to which they have applied, the accreditations requested, their certificates issued, the queries open from the Helpdesk of the Single Window, or the list of planned activities associated with the different services, such as videoconferences.<\/p>\r\n<p>[\/vc_column_text][vc_separator type=&#8221;transparent&#8221; up=&#8221;20&#8243; down=&#8221;16&#8243;][\/vc_column][\/vc_row][vc_row row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; padding_top=&#8221;100&#8243; padding_bottom=&#8221;100&#8243; css=&#8221;.vc_custom_1481276738480{margin-bottom: 0px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\r\n<h2 style=\"text-align: center;\">Unified certificate access<\/h2>\r\n<p>[\/vc_column_text][vc_separator type=&#8221;transparent&#8221; up=&#8221;10&#8243; down=&#8221;10&#8243;][vc_column_text]<\/p>\r\n<p class=\"texto_producto\" style=\"text-align: left;\">From the Certificates section, partners have access to all the certificates of the service lines of which they are part, providing fast and unique access.<\/p>\r\n<p class=\"texto_producto\" style=\"text-align: left;\">Additionally, in this area you can parameterize the appearance of the requirements to be completed for the issuance of the certificate, as well as direct access to said requirements, <strong>streamlining the process of obtaining the certificate.<\/strong><\/p>\r\n<p>[\/vc_column_text][vc_separator type=&#8221;transparent&#8221; up=&#8221;20&#8243; down=&#8221;16&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;23487&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; qode_css_animation=&#8221;element_from_right&#8221; transition_delay=&#8221;0.3&#8243;][\/vc_column][\/vc_row][vc_row][vc_column]<style type=\"text\/css\">.vc_custom_1679516170147{margin-top: 0px !important;}.vc_custom_1679516115382{padding-top: 0px !important;}<\/style>[vc_row css=\".vc_custom_1679516170147{margin-top: 0px !important;}\"][vc_column css=\".vc_custom_1679516115382{padding-top: 0px !important;}\"][vc_column_text]\r\n<p style=\"text-align: center;\"><a class=\"ps2id\" href=\"#contactar\"><button class=\"boton-rojo\">REQUEST A DEMO<\/button><\/a><\/p>\r\n[\/vc_column_text][\/vc_column][\/vc_row][\/vc_column][\/vc_row][vc_row bg_type=&#8221;image&#8221; parallax_style=&#8221;vcpb-default&#8221; bg_image_new=&#8221;id^23359|url^https:\/\/www.essenzial.com\/wp-content\/uploads\/punto-de-fuga-portal-del-socio.png|caption^null|alt^null|title^punto-de-fuga-portal-del-socio|description^null&#8221; bg_image_repeat=&#8221;no-repeat&#8221; bg_override=&#8221;full&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image=&#8221;15332&#8243; background_image_as_pattern=&#8221;without_pattern&#8221; padding_top=&#8221;10&#8243; padding_bottom=&#8221;10&#8243; css=&#8221;.vc_custom_1680004896080{margin-top: 25px !important;}&#8221; el_class=&#8221;img_row_con_background&#8221;][vc_column width=&#8221;1\/2&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1476876358639{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221;][vc_column_text]<\/p>\r\n<h2 style=\"text-align: center;\">Electronic Commerce<\/h2>\r\n<p>[\/vc_column_text][vc_separator color=&#8221;white&#8221; type=&#8221;transparent&#8221; up=&#8221;10&#8243; down=&#8221;10&#8243;][vc_column_text]<\/p>\r\n<p class=\"texto_producto\" style=\"text-align: left;\">The members of your Foundation will have <strong>total control<\/strong> over the transactions they carry out in terms of invoices, orders, courses&#8230;<\/p>\r\n<p class=\"texto_producto\" style=\"text-align: left;\">They also have <strong>access to the variations<\/strong> that they may request regarding recurring charges and the modification or elimination of the different payment methods that they have previously established, thus improving the member&#8217;s experience.<\/p>\r\n<p>[\/vc_column_text][vc_separator color=&#8221;white&#8221; type=&#8221;transparent&#8221; up=&#8221;20&#8243; down=&#8221;16&#8243;][\/vc_column][\/vc_row][vc_row row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; padding_top=&#8221;87&#8243; padding_bottom=&#8221;20&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\r\n<h2 style=\"text-align: center;\">Helpdesk\/Incident management<\/h2>\r\n<p>[\/vc_column_text][vc_separator type=&#8221;small&#8221; position=&#8221;left&#8221; transparency=&#8221;0&#8243; up=&#8221;7&#8243; down=&#8221;34&#8243;][vc_column_text]<\/p>\r\n<p class=\"texto_producto\" style=\"text-align: left;\">Partners can create <strong>Requests for Information or Incidents<\/strong> (type: question, incident, problem), to which a status of the ticket received by the Technical Secretariat will be assigned (new, assigned, pending, closed, rejected, duplicate), a priority based on the need (low, normal, high, urgent) to carry out the assignment that allows a quality and timely resolution.<\/p>\r\n<p class=\"texto_producto\" style=\"text-align: left;\">Essenzial&#8217;s solution makes the <strong>&#8220;Customer Support&#8221; tool available to foundations, through rapid response to questions and the inclusion of FAQ&#8217;s to resolve recurring doubts, so that their Technical Secretariat can focus on helping partners and users with difficult-to-resolve problems.<\/strong><\/p>\r\n<p>[\/vc_column_text][vc_separator type=&#8221;transparent&#8221; up=&#8221;20&#8243; down=&#8221;16&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;23326&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; qode_css_animation=&#8221;element_from_right&#8221; transition_delay=&#8221;0.3&#8243;][\/vc_column][\/vc_row][vc_row][vc_column]<style type=\"text\/css\">.vc_custom_1679516170147{margin-top: 0px !important;}.vc_custom_1679516115382{padding-top: 0px !important;}<\/style>[vc_row css=\".vc_custom_1679516170147{margin-top: 0px !important;}\"][vc_column css=\".vc_custom_1679516115382{padding-top: 0px !important;}\"][vc_column_text]\r\n<p style=\"text-align: center;\"><a class=\"ps2id\" href=\"#contactar\"><button class=\"boton-rojo\">REQUEST A DEMO<\/button><\/a><\/p>\r\n[\/vc_column_text][\/vc_column][\/vc_row][\/vc_column][\/vc_row][vc_row bg_type=&#8221;image&#8221; parallax_style=&#8221;vcpb-default&#8221; bg_image_new=&#8221;id^22880|url^https:\/\/www.essenzial.com\/wp-content\/uploads\/Integracion-y-helpdesk-elearning-6.png|caption^null|alt^null|title^Integracion-y-helpdesk-elearning-6|description^null&#8221; bg_image_repeat=&#8221;no-repeat&#8221; bg_override=&#8221;full&#8221; row_type=&#8221;parallax&#8221; parallax_content_width=&#8221;in_grid&#8221; text_align=&#8221;left&#8221; background_image=&#8221;17148&#8243; full_screen_section_height=&#8221;no&#8221; section_height=&#8221;500&#8243;][vc_column][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<div class=\"ult-content-box-container \" >\t\t<div class=\"ult-content-box\" style=\"background-color:rgba(255,255,255,0.8);box-shadow: px px px px none;padding:20px;-webkit-transition: all 700ms ease;-moz-transition: all 700ms ease;-ms-transition: all 700ms ease;-o-transition: all 700ms ease;transition: all 700ms ease;\"  data-hover_box_shadow=\"none\"     data-bg=\"rgba(255,255,255,0.8)\" >[vc_column_text]<\/p>\r\n<h2 style=\"text-align: center;\">Control over personal information<\/h2>\r\n<p>[\/vc_column_text][vc_separator type=&#8221;small&#8221; position=&#8221;left&#8221; transparency=&#8221;0&#8243; up=&#8221;7&#8243; down=&#8221;34&#8243;][vc_column_text]<\/p>\r\n<p class=\"texto_producto\" style=\"text-align: left;\">Its members will have access at all times to the <strong>personal data<\/strong> they provided when creating their profile on the website.<\/p>\r\n<p class=\"texto_producto\" style=\"text-align: left;\">In addition, they have the possibility of <strong>editing said data<\/strong> when they consider it necessary, such as their visible username, password&#8230;<\/p>\r\n<p>[\/vc_column_text]\t\t<\/div><\/div><div class=\"ult-spacer spacer-69e4c7762febf\" data-id=\"69e4c7762febf\" data-height=\"50\" data-height-mobile=\"30\" data-height-tab=\"40\" data-height-tab-portrait=\"30\" data-height-mobile-landscape=\"30\" style=\"clear:both;display:block;\"><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; padding_top=&#8221;87&#8243; padding_bottom=&#8221;20&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\r\n<h2 style=\"text-align: center;\">Activity management<\/h2>\r\n<p>[\/vc_column_text][vc_separator type=&#8221;small&#8221; position=&#8221;left&#8221; transparency=&#8221;0&#8243; up=&#8221;7&#8243; down=&#8221;34&#8243;][vc_column_text]<\/p>\r\n<p class=\"texto_producto\" style=\"text-align: left;\">Also, included in the member&#8217;s 360\u00ba concept, they will have access from their personal area to a powerful <strong>calendar of activities.<\/strong><\/p>\r\n<p class=\"texto_producto\" style=\"text-align: left;\">This calendar has the ability to show <strong>all events<\/strong> for any service line of your company, so that members can have all future events at a quick glance, as well as detailed information and the access link in case it is an online meeting, also having the possibility of requesting activities (for example, meetings) and viewing a history of all past events.<\/p>\r\n<p>[\/vc_column_text][vc_separator type=&#8221;small&#8221; position=&#8221;left&#8221; transparency=&#8221;0&#8243; up=&#8221;7&#8243; down=&#8221;34&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;23328&#8243; img_size=&#8221;full&#8221; alignment=&#8221;right&#8221; qode_css_animation=&#8221;element_from_right&#8221; transition_delay=&#8221;0.3&#8243;][\/vc_column][\/vc_row][vc_row][vc_column]<style type=\"text\/css\">.vc_custom_1679516170147{margin-top: 0px !important;}.vc_custom_1679516115382{padding-top: 0px !important;}<\/style>[vc_row css=\".vc_custom_1679516170147{margin-top: 0px !important;}\"][vc_column css=\".vc_custom_1679516115382{padding-top: 0px !important;}\"][vc_column_text]\r\n<p style=\"text-align: center;\"><a class=\"ps2id\" href=\"#contactar\"><button class=\"boton-rojo\">REQUEST A DEMO<\/button><\/a><\/p>\r\n[\/vc_column_text][\/vc_column][\/vc_row][\/vc_column][\/vc_row]<\/p>\r\n<\/div>","protected":false},"excerpt":{"rendered":"Unify access to all services in one place. Provide a 360\u00ba view to partners. Manage your services with Essenzial.","protected":false},"author":1,"featured_media":0,"parent":22688,"menu_order":0,"template":"","meta":{"_acf_changed":false},"class_list":["post-23903","solucion","type-solucion","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.essenzial.com\/en\/wp-json\/wp\/v2\/solucion\/23903","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.essenzial.com\/en\/wp-json\/wp\/v2\/solucion"}],"about":[{"href":"https:\/\/www.essenzial.com\/en\/wp-json\/wp\/v2\/types\/solucion"}],"author":[{"embeddable":true,"href":"https:\/\/www.essenzial.com\/en\/wp-json\/wp\/v2\/users\/1"}],"up":[{"embeddable":true,"href":"https:\/\/www.essenzial.com\/en\/wp-json\/wp\/v2\/solucion\/22688"}],"wp:attachment":[{"href":"https:\/\/www.essenzial.com\/en\/wp-json\/wp\/v2\/media?parent=23903"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}