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style=\"text-align:left\"><div><h2>The classic challenge of replying to your Clients<\/h2><\/div><\/div><div id=\"ult-carousel-8177365796a3f14c41238b\" class=\"ult-carousel-wrapper  vc_custom_1778486649517  ult_horizontal\" data-gutter=\"35\" data-rtl=\"false\" ><div class=\"ult-carousel-18381972176a3f14c41232c \" >[vc_row_inner gap=&#8221;35&#8243;][vc_column_inner offset=&#8221;vc_col-lg-6 vc_col-md-12 vc_col-xs-12&#8243;]<div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"aio-icon-component   info_rutas style_1\"><div id=\"Info-box-wrap-3473\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-default\"><div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon circle \"  style=\"color:#ffffff;background:#0473aa;font-size:24px;display:inline-block;\">\n\t<i class=\"Defaults-list-alt\"><\/i>\n<\/div><\/div><\/div><\/div><\/div><div class=\"aio-icon-header\" ><h3 class=\"aio-icon-title ult-responsive\"  data-ultimate-target='#Info-box-wrap-3473 .aio-icon-title'  data-responsive-json-new='{\"font-size\":\"desktop:24px;\",\"line-height\":\"\"}'  style=\"font-weight:bold;color:#0473aa;\">Answer all questions.<\/h3><\/div> <!-- header --><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-3473 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\r\n<p class=\"texto_ruta\" style=\"text-align: left;\">You must answer all requests for information that you receive from your clients and you must do so in the shortest time possible, as that can win you a sale. In addition, this way you will get them to feel valued by the company.<\/p>\r\n<p class=\"texto_ruta\" style=\"text-align: left;\">Always respond using the same means of communication that brought you the question, otherwise the client may not realize that you have answered them and think, or even say, that you have not.<\/p>\r\n<p class=\"texto_ruta\" style=\"text-align: left;\">In addition to answering the specific questions they ask you, try to provide useful information on some of the related topics. Make them feel like it was worth contacting you.<\/p>\r\n<p><\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component --><\/div>[\/vc_column_inner][vc_column_inner offset=&#8221;vc_col-lg-6 vc_col-md-12 vc_col-xs-12&#8243;][vc_single_image image=&#8221;18357&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner gap=&#8221;35&#8243;][vc_column_inner offset=&#8221;vc_col-lg-6 vc_col-md-12 vc_col-xs-12&#8243;]<div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"aio-icon-component   info_rutas style_1\"><div id=\"Info-box-wrap-6772\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-default\"><div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon circle \"  style=\"color:#ffffff;background:#0473aa;font-size:24px;display:inline-block;\">\n\t<i class=\"Defaults-user\"><\/i>\n<\/div><\/div><\/div><\/div><\/div><div class=\"aio-icon-header\" ><h3 class=\"aio-icon-title ult-responsive\"  data-ultimate-target='#Info-box-wrap-6772 .aio-icon-title'  data-responsive-json-new='{\"font-size\":\"desktop:24px;\",\"line-height\":\"\"}'  style=\"font-weight:bold;color:#0473aa;\">Try to solve all the problems<\/h3><\/div> <!-- header --><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-6772 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\r\n<p class=\"texto_ruta\" style=\"text-align: left;\">You must attend to all incidents and customer complaints, even if it is very cumbersome. It is the only way to retain customers and, above all, it is the only way that negative opinions about your products and services or about your company are not triggered. Remember that a negative comment runs more than a positive one.<\/p>\r\n<p class=\"texto_ruta\" style=\"text-align: left;\">In most cases, your interlocutor is already a customer, so you can consult the information you have to serve him as well as possible: for example, you can call him by his name, that always produces a certain impact. You can also check if they are a great customer, if they have been a great customer for a long time, etc.<\/p>\r\n<p class=\"texto_ruta\" style=\"text-align: left;\">You must also have agility to manage changes and returns. It is one of the most growing demands today and requires a lot of effort, but it is quite proven that the majority of customers, more than 90%, return to an online store to buy more products if their experience with changes or returns has been positive.<\/p>\r\n<p><\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component --><\/div>[\/vc_column_inner][vc_column_inner offset=&#8221;vc_col-lg-6 vc_col-md-12 vc_col-xs-12&#8243;][vc_single_image image=&#8221;18359&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; el_class=&#8221;imagen2&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner gap=&#8221;35&#8243;][vc_column_inner offset=&#8221;vc_col-lg-6 vc_col-md-12 vc_col-xs-12&#8243;]<div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"aio-icon-component   info_rutas style_1\"><div id=\"Info-box-wrap-1518\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-default\"><div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon circle \"  style=\"color:#ffffff;background:#0473aa;font-size:24px;display:inline-block;\">\n\t<i class=\"Defaults-list-alt\"><\/i>\n<\/div><\/div><\/div><\/div><\/div><div class=\"aio-icon-header\" ><h3 class=\"aio-icon-title ult-responsive\"  data-ultimate-target='#Info-box-wrap-1518 .aio-icon-title'  data-responsive-json-new='{\"font-size\":\"desktop:24px;\",\"line-height\":\"\"}'  style=\"font-weight:bold;color:#0473aa;\">Take good care of the form of your answers.<\/h3><\/div> <!-- header --><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-1518 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\r\n<p class=\"texto_ruta\" style=\"text-align: left;\">Reduce waiting times as much as possible. Streamline the automatic response systems, especially those that collect incidents or problems from customers, so you will get less anger and, above all, less lasting.<\/p>\r\n<p class=\"texto_ruta\" style=\"text-align: left;\">Always respond with politeness and kindness: even if the client loses their composure, neither you nor your agents should do it. Ask for forgiveness whenever you consider it necessary. If there has been a failure in your company or in one of your products, you should try to relax the customer, defuse his anger.<\/p>\r\n<p class=\"texto_ruta\" style=\"text-align: left;\">You must be totally sincere in your answers, that remarkably relaxes the atmosphere. Remember that one of your most important customer service goals is to get them comfortable talking to you.<\/p>\r\n<p><\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component --><\/div>[\/vc_column_inner][vc_column_inner offset=&#8221;vc_col-lg-6 vc_col-md-12 vc_col-xs-12&#8243;][vc_single_image image=&#8221;18397&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner gap=&#8221;35&#8243;][vc_column_inner offset=&#8221;vc_col-lg-6 vc_col-md-12 vc_col-xs-12&#8243;]<div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"aio-icon-component   info_rutas style_1\"><div id=\"Info-box-wrap-4391\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-default\"><div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon circle \"  style=\"color:#ffffff;background:#0473aa;font-size:24px;display:inline-block;\">\n\t<i class=\"Defaults-list-alt\"><\/i>\n<\/div><\/div><\/div><\/div><\/div><div class=\"aio-icon-header\" ><h3 class=\"aio-icon-title ult-responsive\"  data-ultimate-target='#Info-box-wrap-4391 .aio-icon-title'  data-responsive-json-new='{\"font-size\":\"desktop:24px;\",\"line-height\":\"\"}'  style=\"font-weight:bold;color:#0473aa;\">Get your customer service to be homogeneous<\/h3><\/div> <!-- header --><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-4391 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\r\n<p class=\"texto_ruta\" style=\"text-align: left;\">Today customers interact with us in multiple ways: they enter our website, buy in our online store, chat with us, post comments about us on Social Networks and much more. Of course they also go to our stores, call on the phone, talk to our employees or ourselves, etc.<\/p>\r\n<p class=\"texto_ruta\" style=\"text-align: left;\">To ensure that our clients enjoy an adequate service, we must have all these service channels connected and integrated, only in this way will we ensure that clients receive a homogeneous service, that they always see the same company.<\/p>\r\n<p class=\"texto_ruta\" style=\"text-align: left;\">In addition, we must build a single data repository that supports all these interaction channels: that provides all the information about the products and services, that collects the most frequent questions (FAQs) and their corresponding answers, that allows searching in the history of incidents and that includes the star comments of our best clients.<\/p>\r\n<p><\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component --><\/div>[\/vc_column_inner][vc_column_inner offset=&#8221;vc_col-lg-6 vc_col-md-12 vc_col-xs-12&#8243;][vc_single_image image=&#8221;18331&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner gap=&#8221;35&#8243;][vc_column_inner offset=&#8221;vc_col-lg-6 vc_col-md-12 vc_col-xs-12&#8243;]<div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"aio-icon-component   info_rutas style_1\"><div id=\"Info-box-wrap-5301\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-default\"><div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon circle \"  style=\"color:#ffffff;background:#0473aa;font-size:24px;display:inline-block;\">\n\t<i class=\"Defaults-list-alt\"><\/i>\n<\/div><\/div><\/div><\/div><\/div><div class=\"aio-icon-header\" ><h3 class=\"aio-icon-title ult-responsive\"  data-ultimate-target='#Info-box-wrap-5301 .aio-icon-title'  data-responsive-json-new='{\"font-size\":\"desktop:24px;\",\"line-height\":\"\"}'  style=\"font-weight:bold;color:#0473aa;\">Streamlines automated response systems<\/h3><\/div> <!-- header --><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-5301 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\r\n<p class=\"texto_ruta\" style=\"text-align: left;\">Much of customer service today relies on automated systems, such as the Interactive Voice Response (IVR) system, which is often used in conjunction with vending machines. 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