


Listen and respond to your customers. Get ahead of their needs and problems. Know and meet their expectations. Build loyalty to your Clients.
Lessons
1
Listen to your customers, regardless of the channel through which they speak to you.
Pay attention to Social Networks: Solve problems before they go viral and damage the image of your company. Locate the possible prescribers of your products. Create and promote a community for them.
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2
Know and meet their expectations.
Analyze all customer contacts with your company. Also the history of products and services you have purchased. Ask questions: Take satisfaction surveys.
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3
Reply to your Clients
Attend and resolve all questions, incidents, claims, guarantees, exchanges and returns. Do it in the shortest time possible.
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4
Stay ahead of problems and needs (be proactive).
Use order prediction techniques to make offers.
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