Listen and respond to your customers. Get ahead of their needs and problems. Know and meet their expectations. Build loyalty to your Clients.

Lessons

1

Listen to your customers, regardless of the channel through which they speak to you.

Pay attention to Social Networks: Solve problems before they go viral and damage the image of your company. Locate the possible prescribers of your products. Create and promote a community for them.

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2

Know and meet their expectations.

Analyze all customer contacts with your company. Also the history of products and services you have purchased. Ask questions: Take satisfaction surveys.

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3

Reply to your Clients

Attend and resolve all questions, incidents, claims, guarantees, exchanges and returns. Do it in the shortest time possible.

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4

Stay ahead of problems and needs (be proactive).

Use order prediction techniques to make offers.

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