Get to know your customers. Offer them multiple channels of contact, integrating them with each other. Watch out for automatic response systems. Better serve your Customers.

Lessons

1

Increase the options for customers to come into contact.

Make available to your customers the multiple channels that technology offers today: web chat, email, messaging and, above all, Social Networks. Find the most suitable functionality for each of these channels.

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2

Take care of the quality in customer interactions

Get your customer service to be homogeneous. Streamlines automated response systems.

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3

Know your Clients

Find out who your best customers are. Make your agents have all the pertinent information of the clients when they are in contact with them. Analyze historical data to know their preferences and to be able to further personalize your products and services.

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4

Improve the relationship with your suppliers

Establish service level agreements that are satisfactory for both of you and that allow you to resolve potential problems faster. Integrate their processes with yours, you will have more visibility and you will be able to inform your clients.

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